30-Day Money-Back Guarantee
Our 30-Day Guarantee
Shop with complete confidence — your satisfaction is our promise.
We Stand Behind Every Candle
At Sandora, we pour our heart into every product we create. We're so confident you'll love your sand candle experience that we back every order with a 30-day money-back guarantee.
If for any reason you're not completely satisfied with your purchase, simply reach out to us within 30 days of receiving your order and we'll make it right — no questions asked.
What's Covered
- Damaged or defective products on arrival
- Items that don't match the product description
- Orders that don't meet your expectations
How to Request a Refund
- Email us at support@sandora.com within 30 days of receiving your order
- Include your order number and a brief description of the issue
- We'll respond within 1–2 business days with next steps
Conditions
- Items must be unused or defective to qualify for a full refund
- Return shipping costs may apply for change-of-mind returns
- Refunds are processed within 5–7 business days after approval
Your trust means everything to us. 🕯️